Top 14 UI/UX Design Agencies for 2024

Explore our curated list of the top 14 agencies setting the standard for innovation and user-centric experiences in 2024

17 min read

Top 14 UI/UX Design Agencies for 2024 - Clay

Finding a UX design agency for enterprise-wide software as a service, mobile, or web application that will provide the best possible product for your business is paramount.

In this article, we have ranked the top UX designers and consultants in Europe and the United States to take the guesswork out of your design team's hiring decision.

Choosing And Hiring The Best UI/UX Design Company

Is it worth hiring a UI/UX design agency? According to Forrester Research, partnering with agencies can accelerate your launch by a whopping 63% compared to relying solely on your in-house team.

With all that information now available, it is time to talk about the meat and potatoes of the selection process. It must always start with research. This will immediately eliminate a slew of choices for a variety of reasons. When the shortlist is compiled, the UX agencies should be contacted to discuss needs and set up meetings for further deliberations.

The process involves writing RFPs (requests for proposal), a proposal evaluation, and deciding to sign the paperwork to get the project off the ground. In terms of time, this process takes several weeks at best, but generally, it is likely to take months to get things fully moving.

Deloitte reports that outsourcing design can provide valuable expertise and fresh perspectives and lead to significant cost savings – up to 67% compared to an in-house team.

Time is money, as the saying goes, so to help limit how long the UX design process takes and to establish the best UI design, it is important to have a solid plan. The plan starts with asking some pertinent questions.

  • Is it better to work with a remote or local design agency?
  • Would a boutique UX agency be preferable to a large one, or vice versa?
  • What would be the cost of the desired UX design project?
  • What capabilities are expected of the agency hired to generate optimal results?
  • What types of preparations are necessary to receive design agency proposals?

Selecting the right UI/UX and web design company or agency is critical to the success of any project that requires a strong digital presence. The choice rests not only on budget or size but on a nuanced understanding of your company’s needs, the agency's design prowess, and the compatibility between your team and theirs.

The chosen design partner should help bring your vision to life with clarity and creativity, ultimately providing an engaging and intuitive user experience and user interface that drives your business forward. For instance, integrating a UX design agency with a UX research agency creates a powerful synergy that enables businesses to develop user-centric digital products and services.

While UI/UX design is valuable, it's not a magic bullet. Gartner research suggests that almost 60% of consumers make purchase decisions based on factors beyond digital interactions. Ensure you have a holistic marketing and customer experience strategy for optimal results.

Top 14 UI/UX Design Agencies in 2024

A report by Customer Think states that 78% of businesses believe outsourcing UX design to agencies improves their overall user experience.

With all of the above said, it’s time to reveal the core purpose of this post, which is to provide the world's top UX/UI design agencies. The following list aims to alleviate the pain of an endless search for a UI/UX design agency with a trusted, verified list sourced from major US and European tech hubs. With incredible digital product specializations, these leading design agencies have partnered with established Fortune 100 enterprises and brand-new start-ups. Let’s get to the list.

1. Clay

San Francisco roots, global reach: Clay crafts exceptional user experiences

Clay UI/UX Design Agency
  • Team Size: 80+
  • Founded in: 2009
  • Budget: $100k+
  • Hourly rate: $175-$200/hr
  • Services: user research & testing, CX & interaction design, UI/UX design, motion design, design systems, full-stack development, web design
  • Industries: сrypto & Web3, FinTech, finance, eCommerce, technology, startups, food & beverage, telecommunications, healthcare, B2B

Clay UX design agency is more than just a team of talented UX designers. We're a global collective of strategists, engineers, and creatives, all fueled by a passion for crafting elevated digital experiences. We see beyond surface-level aesthetics, delving into the heart of brands to craft impactful identities that resonate deeply with users. We enjoy blending cutting-edge technology, AI-infused approaches, and user-centric research to mold brands into digital gold. The portfolio boasts timeless websites and digital products, testaments to their future-proof design philosophy.

Our focus on user experience ensures every interaction is a delight, fostering authentic connections between brands and their audiences. It's in this subtle intersection of beauty and usability that our team truly shines, transforming brands into captivating presences that thrive in the modern digital landscape.

We have garnered recognition for some outstanding work, for example The Webby Awards, a testament to its excellence in the field.

Strengths

Global reach: we have masterfully harnessed the power of digital connectivity to operate as a global entity despite our physical offices in San Francisco and Belgrade. By employing cutting-edge technology and collaboration tools, our teams can work synchronously, communicate seamlessly, and handle projects across different time zones without missing a beat.

Startup-friendly: Clay stands out as an ideal partner for startups, including crypto ones. With an emphasis on creativity and innovation, we tailor our solutions to meet the unique needs of emerging businesses, understanding that each startup has its own story to tell.

Featured Projects

We designed a user-friendly and interactive demo website to showcase the benefits of Slack, strategically using minimal interactions for a clear and impactful experience.

We also partnered with Snapchat to elevate their shopping experience through innovative UI/UX design. We crafted interfaces for AR try-on lenses within the Snapchat app, allowing users to test products like clothing and makeup virtually. This user-centric approach focused on intuitive interaction, with features like voice and gesture control for a smooth and engaging shopping journey directly through Snapchat.

2. Instrument

A multidisciplinary creative agency from Los Angeles redefining brands and user experiences

Instrument Design Agency

Instrument is a design agency that helps its clients shape better futures through exceptional branding and product experiences. Founded in 2006, they have a team of talented UI and UX designers who are passionate about creating work people love to use.

Instrument's approach to interaction design is human-centered, meaning it always prioritizes the user. It believes that the best designs are not only beautiful but also functional and easy to use. Instrument works closely with its clients to understand their needs, goals, and user flows and develops creative solutions that meet those needs.

Strengths

Collaborative approach: Instrument takes a collaborative approach to working with clients. They believe that the best results come from working together as a team. This means that you'll be involved in the design process every step of the way and have the opportunity to provide feedback and make changes.

Multidisciplinary expertise: combining designers, strategists, engineers, and wordsmiths offers a holistic approach covering branding, UI/UX, content, and more.

Featured Projects

Instrument designed a flexible UI/UX platform for Google Design, enabling them to curate content and dynamically update the user experience, ensuring a fresh and adaptable online presence.

Instrument transformed the Marriott Bonvoy user experience across various touchpoints. They created a mobile-first design system, overhauling navigation, typography, and visuals within the Marriott Bonvoy app. This holistic approach aimed to unify the user experience, offering travelers a seamless and enjoyable journey, from booking a room to checking in at the hotel.

3. IDEO

IDEO uses human-centered design to create impactful products, services, and experiences

IDEO Design Agency

IDEO (pronounced “eye-dee-oh”) is a global design and consulting firm renowned for its human-centered approach. Founded in 1991, the company boasts a rich history of innovation, having helped shape iconic products like the Apple mouse and the Palm Pilot. Today, IDEO's 500-strong team tackles diverse challenges, from designing sustainable packaging for Unilever to crafting immersive learning experiences for Stanford University.

At the heart of IDEO's philosophy lies design thinking, emphasizing empathy, experimentation, and rapid prototyping. By deeply understanding user needs and iterating on ideas quickly, IDEO helps clients unlock breakthrough solutions. This human-centric approach has yielded award-winning designs and fostered a culture of creativity and collaboration that extends beyond the firm's walls. IDEO's open-source design tools and educational programs empower individuals and organizations worldwide to embrace the power of design thinking and positively impact the world.

Strengths

Global reach: locations in San Francisco, Chicago, London, Munich, and Tokyo give them access to diverse perspectives and a broader client base.

Potential for learning and growth: working with IDEO can be a valuable learning experience for your team. You'll gain exposure to their design thinking methodologies, tools, and best practices, which can be applied to your internal processes.

Featured Projects

IDEO collaborated with Eli Lilly to revamp their pharmaceutical development process through UI/UX design. This likely involved crafting intuitive interfaces and workflows to streamline data visualization, communication, and decision-making for researchers and drug developers.

Another outstanding IDEO project is Sage. The challenge included designing Sage Earth, a platform for small and medium businesses (SMBs) to tackle climate change. The UI/UX focused on simplifying complex data for busy owners. By integrating with existing data and offering clear visualizations of emissions (both direct and indirect), Sage Earth empowers businesses to identify cost-saving opportunities alongside environmental benefits.

4. Red Antler

A Brooklyn design agency of creative rebels reimagines businesses with unexpected experiences

Red Antler Design Agency

Red Antler is different from an average design agency. They're a Brooklyn-based force of nature, a collective of "dynamic weirdos" dedicated to designing and reimagining businesses. Forget tired branding and predictable campaigns. Red Antler dives deep, unearthing the magic within each company and amplifying it to the world. They're architects of the unexpected, conjuring experiences that captivate and disrupt, leaving a trail of astonished audiences and thriving brands in their wake.

Red Antler's playground is boundless. They've helped launch flying taxis, crafted credit cards encouraging mindful spending, and devised a delightful way to sober up. Their canvas is as vast as their imagination, encompassing branding, digital experiences, engineering, advertising, and even industrial design. No matter the challenge, Red Antler approaches it with a fearless spirit and a mischievous glint in their eye, knowing that the most revolutionary ideas often sprout from the wildest places.

Strengths

Creative UI/UX design: their emphasis on "dynamic weirdos" and unearthing magic suggests a highly creative and unconventional approach, ideal for clients seeking to stand out.

Experience with disruptive brands: launching flying taxis and creating innovative solutions for credit cards and sobriety demonstrates their ability to help clients break molds and innovate.

Featured Projects

Red Antler designed the branding and UX for Ramp, a corporate credit card platform. Their UI/UX approach aimed to move away from the traditional, status-symbol image of corporate cards. Instead, Ramp's interface utilizes a modern and sophisticated design, with clear visuals and a focus on financial responsibility. This user-centric approach positions Ramp as a smart financial tool that helps businesses save money.

Red Antler revamped Hinge's user experience to move away from superficial swiping and create a more meaningful connection experience. Their UI/UX focus likely involved designing detailed user profiles, crafting intuitive interaction features, and streamlining the matching process. By focusing on these UI/UX aspects, Red Antler aimed to transform Hinge from a casual dating app to a platform fostering more meaningful connections.

5. Bakken & Baeck

Pioneering design and technology Oslo studio crafts digital experiences that blend beauty with functionality

Bakken&Bæck Design Agency
  • Team Size: 60+
  • Founded in: 2011
  • Budget: $250k+
  • Hourly rate: $250-$350/hr
  • Services: user experience & user interface design, product strategy, user research & testing, interactive prototyping, visual design systems, customer journeys, UX guidelines, custom software development, content strategy
  • Industries: finance, crypto & Web3, mobility, healthcare, education
  • Clutch profile: -

Bakken & Baeck is a design and technology studio that pushes the boundaries of what's possible. This agency, founded in 2011 by Tobias Baeck and Johan Bakken, has grown from a two-person UX designers team to a global force with over 70 employees across five locations: Oslo, Bonn, Amsterdam, London, and Barcelona.

Bakken & Baeck specialize in crafting digital products and experiences that are both beautiful and functional. Their work spans various industries, from healthcare and finance to education and entertainment. They're known for their innovative problem-solving approach, deep understanding of user needs, and meticulous attention to detail.

Strengths

Focus on results: Bakken&Bæck is focused on getting results for their clients. They understand good UX design is about aesthetics, function, and effectiveness. This means you can be confident that your design project will be designed to achieve your specific goals.

Innovative approach: their mention of pushing boundaries and solving problems innovatively shows they're open to exploring new solutions.

Featured Projects

Bakken & Baeck collaborated with cryptocurrency exchange Coinbase to design and develop two key products: Coinbase Wallet and Coinbase Custody. Their UI/UX focus aimed to deliver a user-friendly experience for retail investors (Coinbase Wallet) and institutional investors (Coinbase Custody).

Kron's UI/UX design by Bakken & Baeck focuses on making saving and investing accessible for everyone. They achieve this through a user-friendly onboarding process with data-driven visuals and automated updates. This allows users to easily understand their portfolio performance and the impact of world events on their finances, all within an intuitive and informative digital platform.

6. Work & Co

A global UX design agency known for its collaborative spirit and focus on human-centered design

Work&Co Design Agency
  • Team Size: 450+
  • Founded in: 2013
  • Budget: $450k+
  • Hourly rate: $350-$500/hr
  • Services: UX/UI design, user research, product conception, rapid prototyping, product writing, game design, content design, information architecture, motion design, voice interfaces
  • Industries: retail, technology, healthcare, finance, startups, non-profit, travel & hospitality
  • Clutch profile: -

Work&Co isn't just another UX design agency; it's a collaborative agency brimming with creative minds and technical wizards. Founded in 2013 by a dream team of industry veterans, they've grown into a global force with offices in Brooklyn, Portland, Copenhagen, São Paulo, Rio de Janeiro, Belgrade, Los Angeles, and Atlanta.

What sets Work&Co apart is their relentless focus on human-centered design. They ditch the traditional client-agency divide, instead opting for close collaboration. UX design teams are small and dedicated, meaning each project gets the undivided attention of senior talent, from founders to engineers. This collaborative spirit fosters trust and transparency, ensuring every pixel, line of code, and strategic decision speaks to the brand's heart and resonates deeply with users. The results are nothing short of groundbreaking. Work&Co's portfolio shines with award-winning projects for Apple, T-Mobile, Goldman Sachs, Equinox, and GOOD AMERICAN, to name a few.

Strengths

Small, senior teams: they prioritize close collaboration and hands-on involvement from experienced professionals.

Transparent collaboration: the collaborative spirit and emphasis on trust and transparency in their approach can lead to more effective communication and understanding between the agency and clients.

Featured Projects

Work&Co designed a new e-commerce website for Aesop that mimics the in-store experience through UI/UX. This likely involved high-quality product visuals, engaging product descriptions, and a user-friendly layout that mirrors the brand's established aesthetic. The goal was to create a seamless online shopping experience that feels like a natural extension of browsing an Aesop store.

Another great project was Epic Games, including the successful launch of the Epic Games Store. Work&Co focused on creating an intuitive and user-friendly experience for gamers, resulting in a platform that surpassed early expectations regarding account growth and revenue.

7. Widecraft

Shanghai-based design agency helps leading brands build and grow their digital products

Widecraft Design Agency

Wiredcraft, a design agency based in Shanghai with a presence in Singapore, stands out for its focus on creating and growing digital products for some of the world's leading brands. Their client list boasts names like Alibaba, Google, and Walmart, showcasing their expertise in crafting user-centric digital experiences.

Founded in 2009, Wiredcraft has a rich history in the digital product development space. Initially, they balanced building their own software-as-a-service (SaaS) products with consulting for international organizations like the World Bank and the United Nations. However, in later years, they strategically shifted their focus towards creating digital experiences for major brands, which have experienced rapid growth ever since.

Strengths

Strong clientele and reputation: working with industry giants like Alibaba, Google, and Walmart suggests a proven track record of creating successful digital products for major brands.

Potential for global reach: Wiredcraft might be better suited for international projects with offices in Shanghai and Singapore than a smaller, regional agency.

Featured Projects

Wiredcraft designed a WeChat mini-program for Nike China to improve sales efficiency and enhance the customer experience through features like self-ordering.

What’s more, they built a WeChat mini-program for Prada's PRADASPHERE II exhibition, featuring features like RSVP, 3D maps, and audio guides to enrich the visitor experience.

8. Code and Theory

A New York-based digital-first creative agency that blends technology and creativity

Code&Theory Design Agency

Code and Theory is a digital-first creative agency that transcends conventional boundaries in the ever-evolving digital landscape. Established in 2001, this user experience agency has become a leader in digital innovation. With a global presence and a team known for its expertise in design, technology, and digital strategy, Code and Theory is committed to crafting meaningful and immersive digital experiences. The agency's prowess spans diverse sectors, including technology, healthcare, finance, and lifestyle brands. Its holistic approach to UX design sets Code and Theory apart, seamlessly weaving together cutting-edge technology and creative storytelling to deliver digital solutions that resonate with audiences. Their portfolio showcases a rich tapestry of projects, each a testament to their ability to push creative boundaries and set new standards in the digital domain.

Beyond their impressive work, Code and Theory strongly emphasizes collaboration and understanding client needs. The digital agency also thrives on the intersection of creativity and technology, leveraging data-driven insights to inform design decisions. This commitment to innovation is mirrored in their client relationships, fostering partnerships beyond project delivery. With a forward-thinking mindset and a track record of delivering impactful digital solutions, Code and Theory continues to shape the digital landscape, providing a glimpse into the future of interactive and engaging user experiences.

Strengths

Strategic & technology-driven: they emphasize combining creativity with technology and data, offering end-to-end solutions that adapt to the ever-changing digital landscape. This approach aligns with the needs of modern businesses.

Award-winning technology: Code and Theory made a major splash at the 2023 Drum Awards, winning awards for both their user-centric design (YETI's "Year in Preview") and cutting-edge AI implementation (Tipico's "Bet Like You're From Ohio"). This double win showcases their versatility and ability to deliver impactful campaigns across disciplines.

Featured Projects

Code and Theory designed a unified user experience for Meta for Business, including a dashboard and personalized panel, to streamline navigation, surface relevant features, and improve user engagement with Meta's business tools.

Furthermore, Code and Theory designed and developed "By the Books," a digital platform for Mailchimp featuring curated book lists, author interviews, and multimedia content to foster a love of reading and encourage conversations around diverse perspectives.

9. ustwo

A London-based digital product studio known for award-winning games and creating user-centric software

ustwo Design Agency
  • Team Size: 200+
  • Founded in: 2004
  • Budget: $350k+
  • Hourly rate: $250-$350/hr
  • Services: UI/UX design, design systems, user research, product strategy, prototyping, full stack development
  • Industries: B2B, e-commerce, crypto & Web3, fashion, telecommunications, travel & hospitality, education, healthcare, food & beverage

ustwo isn't just a user experience design agency; it's a catalyst for meaningful change. Founded in 2004 with a focus on user-centric design and best-in-class tech, they go beyond crafting beautiful pixels. Their passion lies in understanding human needs and building digital products that make a real difference. From award-winning meditation apps for refugee children to transforming fitness plans, ustwo's impact extends beyond commercial success.

This dedication to purpose is woven into every aspect of the UX company and its work. With studios in London, New York, Malmö, Lisbon, and Tokyo, their diverse UX designers team fosters a collaborative and open environment. They champion employee ownership and B Corp certification, reflecting their commitment to ethical practices and social responsibility. Working with ustwo isn't just about achieving business goals; it's about joining a movement to create a better future through impactful digital experiences.

Strengths

Focus on social impact: ustwo is committed to using its creativity and expertise to impact the world positively. They partner with organizations like WaterAid and CodeYourFuture to address social and environmental challenges through design and technology.

Employee satisfaction and recognition: ustwo is consistently recognized as a great workplace, with high employee satisfaction ratings and numerous awards for its company culture. This translates into a passionate and dedicated team, which ultimately benefits clients through the quality of their work.

Featured Projects

Ustwo designed an online resource hub for educators to access LEGO Foundation's teaching materials for visually impaired children, making finding the right learning activities easier for each child.

Besides, Ustwo created a watch face customization tool for Android Wear, allowing users to personalize their smartwatch experience with various colors, hands, and numerals.

10. Big Human

A New York-based technology, design, and branding company that crafts innovative digital products

Big Human Design Agency

Big Human isn't your typical design agency. They're a passionate bunch who believe in harnessing the power of technology to create meaningful experiences that improve people's lives. Founded in 2010, they've built a reputation for crafting innovative digital products and brands that resonate with users on an emotional level.

Think beyond sleek websites and fancy mobile apps. Big Human digs deep, understanding their clients' values and target audiences to craft functional and impactful solutions. Whether it's designing a user-friendly platform for a non-profit or developing a captivating brand identity for a rising startup, Big Human injects a dose of human-centered magic into every project.

Strengths

Tech expertise with a heart: They go beyond technical prowess, blending strategic thinking, emotional intelligence, and design skills to create meaningful user experiences. This holistic approach might be ideal for brands seeking a partner who understands the nuances of human connection in the digital space.

Focus on positive impact: Big Human is passionate about using their skills to make a difference, working with companies and organizations that align with their values. This might appeal to brands seeking purpose-driven partners who share their commitment to social good.

Featured Projects

Big Human helped Whistle, a pet tracker company, refine their mobile app to better present pet data and user experience through clear visuals, user-friendly interfaces, and light and dark mode options.

Also, Big Human designed a multi-channel digital experience for Rockefeller Center, optimizing their website for different languages, increasing search ranking, and ensuring a smooth visitor experience across various platforms.

11. Huge

A global design and innovation company that helps ambitious brands grow

Huge Design Agency
  • Team Size: 1200+
  • Founded in: 1999
  • Budget: $500k+
  • Hourly rate: $350-$500/hr
  • Services: UI/UX design, content design, mixed reality & immersive CX, user research, web and app design, information architecture
  • Industries: B2B, ecommerce, crypto & Web3, fashion, telecommunications, travel & hospitality, education, healthcare, food & beverage

Huge transcends the limitations of a traditional design agency, operating as a strategic growth partner for visionary brands seeking to unlock their full potential in the digital age. They leverage a potent blend of creative ingenuity and profound cultural understanding, meticulously crafting immersive user experiences that resonate deeply with diverse audiences.

Their expertise extends beyond captivating interactive installations and streamlined mobile apps. Huge pushes the frontiers of digital engagement, pioneering groundbreaking solutions that seamlessly integrate with evolving consumer behaviors.

Fueled by a relentless pursuit of innovation and continuous learning, Huge fosters collaborative partnerships with iconic brands like Spotify and Nike. They act as trusted advisors, delving deep to uncover hidden avenues for growth and propel partners to unprecedented heights. Whether crafting compelling brand narratives that ignite passion or architecting cutting-edge digital ecosystems, Huge empowers brands to navigate the ever-shifting digital landscape and secure lasting success.

Strengths

Strong company culture: Huge has a positive and supportive company culture that attracts and retains top talent, which means you can be confident that you'll work with a team of passionate and dedicated professionals.

Scalability and flexibility: Huge can adapt to projects of varying sizes and complexities, offering customized solutions to fit your needs and budget.

Featured Projects

Huge redesigned McDonald's mobile app, creating a state-of-the-art e-commerce platform that boosted sales and user engagement, making it the #1 downloaded food and beverage app globally.

Moreover, Huge helped Pantone, the color authority, launch their "Color of the Year" in a new way by creating an immersive experience that explored the meaning of the color and leveraged AI to generate visuals, ultimately driving mainstream conversation and brand interest.

12. EY DOBERMAN

EY Doberman is a design consultancy acquired by EY, focusing on innovation, customer experience, and digital design

EY DOBERMAN Design Agency
  • Team Size: 100+
  • Founded in: 1998
  • Budget: $500k+
  • Hourly rate: $350-$500+/hr
  • Services: UI/UX design, UX research, product design, business design, service design, business transformation, industrial design, CX strategy
  • Industries: telecommunications, ecommerce, education, finance, healthcare, technology

Born from the Nordic design agency Doberman, they bring a unique blend of creativity, strategic thinking, and global reach to the table. Think sleek Scandinavian design infused with the expertise of a global giant like EY. They don't just solve problems; they reimagine them, injecting beauty and human-centricity into every project.

From designing sustainable packaging for a Fortune 500 company to crafting captivating brand experiences for rising startups, EY Doberman tackles diverse challenges with a playful spirit and a relentless focus on impact. Their work extends beyond aesthetics, delving into user psychology and business objectives to create solutions that resonate deeply and drive tangible results. This fusion of creativity and strategy makes them a compelling partner for brands seeking to stand out in a crowded digital landscape.

Strengths

Access to specialized resources: EY offers access to specialized resources like data analytics and market research, providing clients with a comprehensive understanding of their target audience and market landscape.

Global reach and diverse expertise: leveraging EY's network and Doberman's international experience, they can tackle complex projects across various industries and markets, offering valuable insights and perspectives.

Featured Projects

EY DOBERMAN has designed a product for supporting pregnant women in China, helped rethink banking for the senior generation, and made mortgage loans more accessible. Besides, they created an intuitive and user-friendly product for sustainability reporting, potentially a mobile app.

Additionally, EY DOBERMAN worked on developing a solution to improve the healthcare experience for people with chronic diseases, and they've been involved in designing urban experiences focused on the future of work and living.

13. frog

A global design firm crafting user-centered experiences that disrupt the status quo and champion a sustainable future

frog Design Agency
  • Team Size: 2000+
  • Founded in: 1969
  • Budget: $500k+
  • Hourly rate: $350-$500/hr
  • Services: UI/UX design, UX research, growth strategy, startup growth, content & communication strategy, product design, CX strategy, marketing strategy
  • Industries: mobility, retail, non-profit, food & beverage, technology, finance, healthcare, telecommunications

Founded in 1969 with a rebellious spirit, frog has evolved into a global force, blending design, strategy, and technology to orchestrate meaningful transformations. Forget just pretty user interfaces; frog dives deep, understanding human needs and societal challenges to design experiences that function flawlessly and positively impact the world.

Imagine reimagining entire healthcare systems for improved patient journeys or designing sustainable cities that thrive for future communities. frog's reach extends beyond commercial success, partnering with visionary leaders and passionate entrepreneurs to infuse their projects with purpose and responsibility. Their collaborative approach, fueled by diverse perspectives and cutting-edge tools, ensures every project is a unique opportunity to shape a better tomorrow.

Strengths

Strategic expertise and global reach: backed by Capgemini Invent, frog offers access to vast resources, market insights, and execution capabilities, making them suitable for complex projects and global brands.

Commitment to sustainability and social responsibility: their focus on positive impact extends to environmental and social considerations, aligning with brands seeking to operate ethically and contribute to a better future.

Featured Projects

Frog partnered with Volvo to create a cloud-based data platform that organizes and analyzes vehicle data. This allows Volvo to optimize operations, reduce environmental impact, and deliver a better customer experience, all through data-driven insights.

What’s more, Frog helped IKEA develop a global rewards program that incentivizes customers to use IKEA's planning tools and services alongside their purchases. This transformed the IKEA Family from a transactional program to an engagement-driven system, strengthening customer loyalty and brand image.

14. SHIFTBRAIN

A Japanese branding studio specializing in creative communication, design, and technology

Shiftbrain Design Agency

SHIFTBRAIN, a creative firm based in Tokyo, Japan, takes a multifaceted approach to branding and design. They go beyond simple logo design, calling themselves a "studio that engages in all aspects of creative work for branding." This translates to a wide range of services encompassing your entire brand identity.

SHIFTBRAIN doesn't just focus on visual elements. They delve into the core of your brand strategy, crafting communication plans and even designing physical workspaces that embody your brand's essence. Additionally, they possess strong skills in website development and user experience (UX) design, ensuring your brand thrives in the digital space.

Strengths

Comprehensive branding solutions: SHIFTBRAIN goes beyond just visuals. They offer a holistic approach, crafting your brand strategy, communication plan, and even physical workspace design. This ensures a cohesive and consistent brand identity across all touchpoints.

Digital expertise: a strong online presence is crucial in today's digital world. SHIFTBRAIN possesses the skills to develop websites and user-friendly interfaces, ensuring your brand thrives in the digital space.

Featured Projects

Shiftbrain revamped Panasonic Design's website to showcase its design philosophy and foster deeper connections with potential clients through interactive features and storytelling.

Besides, Shiftbrain designed a user-friendly mobile application for Bitstar, a cryptocurrency exchange platform, focusing on a streamlined and intuitive interface to simplify cryptocurrency trading.

Bottom Line

In conclusion, choosing the right UI/UX design agency is a significant decision that can significantly impact the success of your digital project. Businesses can make an informed choice by carefully considering their business objectives, being mindful of the depth and novelty of the UX design, scrutinizing client testimonials, engaging in strategic workshops, evaluating offshore versus onshore options, and appreciating the intrinsic value local agencies bring. The ideal agency should align with your financial constraints and project deadlines and resonate with your company's core values and aspirations, ensuring a collaborative journey toward innovative solutions that captivate and satisfy users.

FAQ: 6 Questions to Ask UI/UX Agencies Before Hiring

Q: How Much Does a User Experience Design Agency Charge For Their Services?

The cost of hiring a user experience (UX) design agency can vary significantly depending on the agency's size, reputation, location, and the complexity of your project. Generally, UX design agencies charge based on the scope of work, project duration, and the level of expertise required.

Hourly rates for UX design agencies typically range from $100 to $200 per hour, with some high-end agencies charging even more. However, many agencies prefer to quote a project-based fee rather than an hourly rate, allowing them to account for the full scope of work and provide a more accurate estimate.

For small to medium-sized projects, such as designing a single website or mobile app, UX design agency fees can range from $10,000 to $50,000. This price range usually includes research, analysis, wireframing, prototyping, and visual design.

Larger projects, such as designing a complex digital product or a suite of applications, can cost anywhere from $50,000 to $200,000 or more. These projects often involve extensive user research, multiple rounds of design iterations, and close collaboration with development teams.

It's essential to keep in mind that investing in a reputable UX design agency can offer significant long-term benefits. A well-designed user experience can lead to increased user satisfaction, higher conversion rates, and improved customer loyalty, all of which can positively impact your bottom line.

When contacting UX design agencies for a quote, be prepared to discuss your project requirements, timeline, and budget in detail. Many agencies offer various services and can tailor their approach to your needs and constraints. Requesting proposals from multiple agencies can help you compare pricing and find the best fit for your project.

Q: What Is the UI/UX Agency's Design Process?

Regarding an agency's design process, firms can vary, but most follow a similar structured approach to ensure the best possible outcomes for their clients. A typical UI/UX design agency's process often includes the following key stages:

  1. 1.

    Discovery and Research. In this initial phase, the agency aims to gain a deep understanding of your business, target audience, competitors, and project goals. They may conduct stakeholder interviews, user surveys, market research, and competitive analysis to gather insights to inform the design strategy.

  2. 2.

    Strategy and Planning. Based on the findings from the discovery phase, the agency will develop a comprehensive design strategy. This includes defining user personas, creating user journey maps, establishing design principles, and prioritizing features and functionalities. The agency will also create a project roadmap outlining timelines, deliverables, and milestones.

  3. 3.

    Information Architecture and Wireframing. In this stage, the agency focuses on organizing and structuring the content and functionality of your digital product. They create information architecture diagrams, user flows, and low-fidelity wireframes to visualize the layout and interactions of the interface.

  4. 4.

    Visual Design and Prototyping. Once the wireframes are approved, the agency creates high-fidelity visual designs. This involves selecting color palettes, typography, iconography, and other visual elements that align with your brand guidelines. Interactive prototypes are created to simulate the user experience and test the design's usability.

  5. 5.

    Development and Implementation. The agency collaborates with your development team or their developers to bring the designs to life. They provide design specifications, assets, and guidance to ensure that the final product accurately reflects the intended design and user experience.

  6. 6.

    Testing and Iteration. Throughout the design process, the agency conducts usability testing to validate design decisions and identify areas for improvement. They gather user feedback, analyze data, and make iterative design refinements to enhance the overall user experience.

  7. 7.

    Launch and Post-Launch Support. The agency assists with launching your digital product, ensuring that it meets all technical and performance requirements. They may also provide post-launch support, such as monitoring user feedback, conducting ongoing usability testing, and recommending future enhancements.

Throughout the design process, the agency should maintain open communication and collaboration with your team. They should provide regular progress updates, solicit feedback, and be receptive to your input and ideas.

It's important to note that the specific design process may vary depending on the agency and the nature of your project. When discussing your project with potential agencies, ask them to walk you through their process in detail and how they tailor it to meet each client's unique needs.

Q: What Else Should You Pay Attention to When Hiring a UI/UX Company?

All digital products, services, websites, and apps have adopted the user experience among aspects central to their business model. The UX is directly dependent on the UI (user interface). Companies that require assistance in these areas vary greatly in niches, but the best UI/UX agencies can cater to any organization, irrespective of niche.

What other standards must a business consider when accounting for business objectives, technical requirements, messaging, and other factors that dictate the optimal design firm partner? Here is the summary of vital considerations in choosing: 

  • Knowing business objectives: When the project is done, what goals and objectives is the company expecting to meet? Consider the final deliverable result that achieves the desired outcome for a business. The better a company’s understanding of its own goals, the easier the discussions with a UX studio representative are when evaluating the best fit for a design partner.
  • UI designs are not the sole priority: User interfaces are important, but the desire to have one must uphold the power behind designers' skillfully creative UX approach. Many things have been done in the realm of UI before, but the out-of-the-box approach to delivering on the user experience end is key. Far too many UI/UX design agencies will flex their artistry while claiming they are UX experts. It is prudent to be wary of such claims.
  • Consider what confirmed former clients had to say in testimonials: No business, including UI/UX design agencies, will promote themselves poorly. Rightfully, they want to spotlight their strengths, especially on their agency’s website. But that is not typically the full picture of doing business with them. Client testimonials are far more telling, as they are the equivalent of reference checking. When asked, agencies proud of and confident in their work are happy to provide professional references to clients they have worked with. Of course, they will never issue details of clients with less than positive experiences. However, talking to those who have worked with the agency can yield valuable information regarding their weaknesses and strengths.
  • Workshops: The best way to determine if a business and a UI/UX design agency can integrate is to arrange a digital strategy workshop (typically about a half-day) with those agencies that have made the selection shortlist. The workshops should center around business objectives and how the design agency would consider meeting those throughout the project's life.
  • Evaluate offshoring options: Global UI/UX agencies can serve as working partners in onshore and offshore capacities, with each option having advantages and detriments. The three most prominent factors in making this decision are expediency (the desired project turnaround), budget (financial parameters), and proximity (how closely the company wants to work with the design agency). Companies with tight budgets prefer to work with offshore companies in locations like Pakistan, India, and the Philippines due to the lower costs of UX design services. They also tend to have a faster delivery turnaround. However, the differences in time will make prompt contacts about any changes to the process or progress monitoring far more challenging. But while it sports lower costs and faster turnarounds, the quality tends to be comparable with a cheaper option.
  • Appreciate the benefits of local agencies: Organizations with healthier budgets and a desire to work in tandem with their design agencies throughout the process tend to opt for onshore options. This offers significant insight into developing the digital solution and helps a local agency better grasp the target audience in local, cultural, and niche-based respects. A local agency is much easier to contact for updates as well. On top of that, San Franciso area-based agencies are deeply knowledgeable in contemporary design trends and have a finger on the pulse of most industry needs, regardless of niche.

Q: What Is the UI/UX Agency's Revisions and Intellectual Property Policy?

When working with a UI/UX design agency, clearly understanding their policies regarding revisions and intellectual property rights is crucial. These policies can vary between agencies, so discussing these topics in detail before entering a contract is essential. Here's what you should consider:

Revisions Policy

  1. 1.

    Number of revisions: Clarify how many revisions are included in the agency's design process. Some agencies may offer a fixed number of revisions (e.g., 2-3 rounds), while others may work more flexibly.

  2. 2.

    Scope of revisions: Understand what revisions are covered, such as minor tweaks, layout adjustments, or more substantial design changes. Discuss how the agency handles requests for revisions outside the agreed-upon scope.

  3. 3.

    Timing of revisions: Ask about the agency's turnaround time and how they prioritize and manage revision requests, especially if you have tight deadlines.

  4. 4.

    Cost of additional revisions: If you require revisions beyond the agreed-upon number or scope, clarify the associated costs and how they will be billed (e.g., hourly rate or a fixed fee per round of revisions).

Intellectual Property (IP) Policy

  1. 1.

    Ownership of deliverables: Discuss who will own the rights to the final designs, source files, and other deliverables created by the agency. Some agencies may transfer ownership to the client upon project completion and final payment, while others may retain certain rights.

  2. 2.

    Licensing terms: If the agency retains ownership of the IP, clarify the licensing terms for using the designs. This may include any restrictions on usage, modification, or distribution of the designs.

  3. 3.

    Third-party elements: Inquire about the agency's policy on using third-party elements, such as stock images, fonts, or plugins, and ensure they have the necessary licenses or permissions to use them in your project.

  4. 4.

    Confidentiality and non-disclosure: Discuss the agency's measures for protecting your confidential information and any requirements for signing a non-disclosure agreement (NDA) to safeguard your intellectual property.

  5. 5.

    Attribution and portfolio usage: Clarify whether the agency expects to be credited for their work and if they intend to showcase the project in their portfolio. Discuss any concerns you may have regarding confidentiality or competitive advantage.

Aim for transparency and clarity when discussing revisions and IP policies with a UI/UX agency. Ensure that all agreed-upon terms are documented in a written contract or statement of work to avoid misunderstandings or disputes later.

If you have any specific requirements or concerns regarding revisions or IP, communicate them upfront and work with the agency to find a mutually agreeable solution. A reputable agency should be willing to address your questions and provide straightforward answers to help you make an informed decision.

Q: What Are the Typical Timelines and Deliverables for the Project Expected by a UI/IX Company?

The timelines and deliverables for a UI/UX design project can vary depending on the project's scope, complexity, and the agency's processes. However, here's a general overview of what you can expect:

Timelines

  1. 1.

    Discovery and Research (1-2 weeks): During this phase, the agency conducts stakeholder interviews, user research, and competitor analysis to gather insights and define project goals.

  2. 2.

    Strategy and Planning (1-2 weeks): The agency develops user personas, user journey maps, and a design strategy based on the insights from the discovery phase. They also create a project roadmap outlining timelines and deliverables.

  3. 3.

    Information Architecture and Wireframing (2-4 weeks): The agency creates information architecture diagrams, user flows, and low-fidelity wireframes to define the structure and layout of the user interface.

  4. 4.

    Visual Design and Prototyping (3-6 weeks): The agency develops high-fidelity visual designs, including color palettes, typography, and iconography. They create interactive prototypes to simulate the user experience.

  5. 5.

    Development and Implementation (4-8 weeks): The agency collaborates with the development team to implement the designs, providing design specifications and assets.

  6. 6.

    Testing and Iteration (1-2 weeks): The agency conducts usability testing, gathers user feedback, and makes iterative design improvements.

  7. 7.

    Launch and Post-Launch Support (ongoing): The agency supports the digital product launch and provides post-launch support as needed.

Deliverables

  1. 1.

    Research findings and insights report

  2. 2.

    User personas and user journey maps

  3. 3.

    Design strategy document

  4. 4.

    Information architecture diagrams and user flows

  5. 5.

    Low-fidelity wireframes

  6. 6.

    High-fidelity visual design mockups

  7. 7.

    Interactive prototypes

  8. 8.

    Design specifications and assets (e.g., style guides, design files, icons, images)

  9. 9.

    Usability testing reports and recommendations

  10. 10.

    Final designed and developed digital product

It's important to note that these timelines and deliverables are approximate and can vary significantly based on the project's specific requirements. Some projects may require additional time for more extensive research, complex functionality, or multiple design iterations.

When discussing your project with a UI/UX agency, ask them to provide a detailed timeline and list of deliverables tailored to your project's needs. Be sure to clarify any specific expectations or constraints regarding timelines and deliverables.

The agency should maintain open communication throughout the project and provide regular progress updates. They should also be flexible in adapting to changes in project scope or priorities while still striving to meet the agreed-upon timelines and deliverables.

Q: Who Will Work on Your Project if You Hire a UI/UX Design Firm?

When you hire a UI/UX design firm, you can expect a team of skilled professionals to work on your project. The team's composition may vary depending on the agency's size, structure, and the project's specific requirements. However, here are the key roles typically involved:

  1. 1.

    UI/UX Designer: The UI/UX designer creates the user interface's overall look, feel, and functionality. They conduct user research, create wireframes, design visual mockups, and develop interactive prototypes.

  2. 2.

    User Researcher: The user researcher gathers insights about your target audience through various methods such as interviews, surveys, and usability testing. They help inform the design strategy and ensure the final product meets user needs and expectations.

  3. 3.

    Information Architect: The information architect organizes and structures the content and functionality of the digital product. They create information architecture diagrams, define navigation schemes, and ensure the interface is intuitive and easy to use.

  4. 4.

    Visual Designer: The visual designer is responsible for creating the visual elements of the interface, such as color palettes, typography, iconography, and imagery. They ensure the design is visually appealing, consistent, and aligned with your brand guidelines.

  5. 5.

    Interaction Designer: The interaction designer focuses on how users interact with the digital product. They define user flows, create interaction patterns, and ensure the interface responds seamlessly to user input.

  6. 6.

    Project Manager: The project manager oversees the entire design process, ensuring the project stays on track and meets deadlines. They coordinate with the design team, communicate with stakeholders, and manage resources and budgets.

  7. 7.

    Developer: Depending on the agency's services, they may have developers who collaborate with the design team to implement the designs and ensure technical feasibility. Some agencies may also partner with external development teams.

When discussing your project with a UI/UX design firm, ask about the specific team members who will be assigned to your project. Inquire about their roles, experience, and availability to ensure you have the right expertise and resources allocated to your project.

The agency should provide you with a clear point of contact, typically the project manager, who will keep you informed about the project's progress and facilitate communication between your team and the design team.

It's also important to discuss how the agency handles collaboration and communication. Ask about their preferred tools and platforms for sharing designs, gathering feedback, and tracking progress. Ensure you clearly understand how you can provide input and feedback throughout the design process.

By understanding the roles and responsibilities of the team members working on your project, you can better collaborate with the UI/UX design firm and ensure that your project goals are met.

Thanks for reading!

About Clay

Clay is a UI/UX design & branding agency in San Francisco. We team up with startups and leading brands to create transformative digital experience. Clients: Facebook, Slack, Google, Amazon, Credit Karma, Zenefits, etc.

Learn more

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About Clay

Clay is a UI/UX design & branding agency in San Francisco. We team up with startups and leading brands to create transformative digital experience. Clients: Facebook, Slack, Google, Amazon, Credit Karma, Zenefits, etc.

Learn more

Share this article

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